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Manchester City FC Senior Security Supervisor (FT)

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Job Reference: G4S/E/1414
Job Category: Events Stewarding and Security
Contract Type: Full Time
Salary: £9.50p/h plus benefits
Location: Manchester
G4S Region: UK & Ireland
Country:United Kingdom

G4S Business Unit:
Closing Date: March 8, 2018
Package Description: 28 days holiday (inclusive of bank holidays), Company sick pay scheme, Contributory Pension Scheme, Contributory Healthcare Scheme and other benefits.

Job Introduction:

G4S Events have an exciting full time position based on site at Manchester City FC for a Senior Security Supervisor. 

G4S Events is Europe's leading independent provider of event security and crowd management services across music events, sporting venues and  events, conferences and exhibitions

The Senior Security Supervisor will be responsible for supporting the existing management team within the Manchester City Football Club guarding contract, based at the Etihad Stadium  and on occasion, at the City Football Academy. The main purpose of the role is to provide supervision to all guarding staff whilst assisting the site Operations Manager with the logistical and administrative organisation of the team.

The position is 42 hours per week on a shift based rotation covering days, nights and weekends.

Role Responsibility:

  • Full supervisory responsibility for the guarding operation at either the Etihad Stadium within the MCFC manned guarding contract.
  • Work to the concept of being a member of the management team. As the Senior Supervisor you will have autonomy, team responsibility and accountability.
  • Give detailed handover and briefings to the guarding team
  • Give detailed briefings to the casual event team members brought into site to run a variety of events
  • Manage all site related incidents, problems or queries in the first instance.
  • Set and maintain high standards of service and discipline, especially officer performance, appearance and behaviour, uniform care and image related matters.
  • Maintain a 'firm but fair' approach to disciplinary needs to ensure the code of conduct is achieved at all times.
  • Manage a fair and workable roster to company guidelines and authorise hours worked for pay purposes.
  • Assist the Operations Manager in organising team training, continually assessing individual needs and requirements.
  • Act as a motivator, ensuring that 'espirit de corps' is high at all times. Ensure any staff welfare issues are identified and managed appropriately.
  • Assist in the interviewing and selection of potential staff.
  • Complete care reports for all members of staff each month and enter on to the Operational Management System (OMS).
  • In the event that no other staff are available to cover contractual requirements stand in until solution is arranged.
  • Ensure all contractual hours are completed and are rostered accordingly. Ensure all staff have achieved their contractual hours each month.
  • Assist in the production and maintenance of site specific documents, including assignment instructions and training matrices. Ensure all site specific documentation is kept up to date.
  • Maintain company documentation in an efficient and tidy manner, bearing in mind it may be called upon by Police, client or company in certain circumstances.
  • Produce daily and incident specific reports to a set format and timeframe, for both G4S and our client.
  • Complete a weekly supervisory report and assist the Operations Manager in the compilation of a monthly site analysis report.
  • Responsible for the maintenance/accountability for all company equipment on site. Arranging repairs/replacements through management as necessary.
  • Liaise with client point of contact on a regular basis, ensuring G4S management are kept informed of any issues.
  • Ensure the Operations Manager is kept informed of any issues affecting the G4S team or Manchester City FC site.
  • Attend Manchester City FC site meetings when requested to do so.
  • Action and respond professionally to all (assigned) workforce , including reviewing holiday requests ,along with timely responses to any logged issues by the workforce. You will obtain  advice and guidance when needed.
  • Ongoing support and coaching to the workforce to ensure all staff are performing the role correctly when on site and maintaining all elements of public safety when working at sites.

The Ideal Candidate:


  • Demonstrable experience in the security industry at Supervisory level.
  • IT literate with intermediate knowledge of MS programmes.
  • Basic level of financial awareness.
  • Valid driving license
  • Strong leadership ability with experience in supervising guarding teams on large and complex assignments.
  • Experienced and competent in the production of written reports with a keen attention to detail.
  • Strong work ethic with the desire to go the extra mile for both G4S and our client.
  • Confident in speaking with Senior Management while conducting business as usual and when dealing with specific incidents.
  • Calm under pressure and able to make important decisions unaided.
  • SIA Door Supervisor.
  • Strong organisational skills with the ability to plan ahead at all times, ensuring cover for holidays and sickness.
  • Be proactive in approach


  • Familiar with G4S systems and procedures including Sitelink, Signet and OMS.
  • Familiar with G4S discipline and grievance policies and procedures.
  • CCTV Licence.
  • Competent in rostering static guarding teams.
  • Experienced in working at sports grounds.
  • Previous experience as a Senior Supervisor/Site Manager.
  • First Aid qualified.

53.48315825 -2.20053414773414

Please Note: The application deadline for this job has now passed.


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